Tag Archives: leadership

The power of that first hour

Make your first hour countSomeone once said that the first hour of your day is the ‘golden hour,’ because it sets the tone for the rest of the day. In any occupation, especially in sales, a morning routine that is conducive to high energy levels and positive attitude. There are different views of what a good morning routine might be, but I’ll share my own, which turns out to be fairly common among success-minded people. Continue reading

Be a good student of language

“If you can’t explain it simply, you don’t understand it well enough.” – Albert Einstein

Our very intelligence is described, defined, and even limited by language. The well-spoken individual is often perceived as being more intelligent, and various studies over the years have shown that poor language skills are often coincident with poor and criminal behavior. That having been said, we ought to consider why this is so. An inability to communicate well limits not only our ability to make our intentions, desires and plans known and understood, but it can usually also result in a lessened ability to interpret and understand other people, places, things, and events around us. If we lack understanding, it is inevitable that a shortcoming in understanding will affect our judgment. Not surprisingly, people with poor language and communication skills also often have poor judgment. Thus, both for our ability to communicate well, and for the continuing improvement of our judgment, it is imperative that we become better students of language.

To some, this usually means having a good vocabulary, but if we are serious in our pursuit of success in business and in everyday life, we must not only have a good vocabulary, but we must also acquire theĀ right vocabulary, and be masterful in its use. Indeed, I am convinced that to some degree it is even necessary to have more than one vocabulary. Continue reading

The power of a good handshake

Believe it or not, your handshake can make or break your first impression on people you meet, both in business and everyday life. A limp or feeble handshake can make you seem as though you lack confidence, and crushing grip can come across as hostile or immature. A good, firm handshake will communicate confidence, trust, and sincere regard for and interest in the other person. Continue reading

Tips for reducing employee turnover

In some industries, a high rate of turnover at the entry-level is expected. Fast food, telemarketing, security, leisure and hospitality, accommodation, and food services usually rank highest, though in what order usually depends on who you ask. The bottom line, however, is that turnover can be very costly, and yet many business owners and managers have come to accept it as an inevitable part of their respective industries. To a great degree, such acceptance is a cop-out, since turnover doesn’t have to be as high as it often is. Continue reading

9 Steps for overcoming failure

In business and everyday life, failures are inevitable. Sooner or later, we fall short of whatever mark we’ve set for ourselves, for for many people, it’s hard to get past it when this happens. One of the truths we sometimes overlook when it comes to failure is that the most successful people often failed many times before they succeeded. I often tell people I’m coaching, ‘Failures are the early drafts of success.’ Continue reading